FedEx Q1

Q1 
Find out more about the company background of FedEx. (The business model, its competitors and customers, its services and products offering)

- Business model

FedEx creates, delivers, and capture value in economic, social, or others aspect by using different type of business mode. It includes:

a.    B2B (Business-to-business)

Fedex has provided service to others business such as DELL.

b.    B2C (Business-to-consumer)

This is used to supports companies through online business services such as tracking, online order processing, and online quotes

c.    C2C (Consumer-to-consumer)

Fedex has used a number of tools to guide the customer through a pleasant shipping experience

d.    M”-commerce (Mobile commerce)

e.    B2G (Business-to-government)

f.     G2C (Government-to-consumer)

g.    Clicks and Mortar model

h.    Online vs retail model

i.        Shipping model

ii.       Point-to-point transit

iii.     Spoke-hub distribution paradigm

- Competitors

Besides FedEx, there are others leading companies in the international courier business. Those are the competitors of Fedex. They are  DHL, UPS and TNT. Other than these competitors, SF Express and Kerry Logistics are competitors of Fedex too.

a.    DHL

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, it provides solutions for an almost infinite number of logistics needs. It is part of the world's leading postal and logistics Group, Deutsche Post DHL Group and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

b.    UPS

UPS founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS, or United Parcel Service Inc., is a global company with one of the most recognized and admired brands in the world. As the largest express carrier and package delivery company in the world, it also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Every day it manage the flow of goods, funds and information in more than 200 countries and territories worldwide.

c.    TNT

TNT is one of the world’s largest express delivery companies with a global reach to 200 countries and a very strong position in Europe. It makes sure that customers’ parcels, documents and freight items are delivered safely and on time throughout the world.

As a customer, they can access to a wide range of services, including a strong portfolio of solutions for the automotive, industrial, healthcare and high-tech sectors as well as for SMEs. The European Road Network is unrivalled, connecting more than 40 European countries, 19 road hubs and 550 depots. It connects seamlessly to international air network.

d.    SF Express

Ever since its establishment in Shunde Port in 1993, S.F. Express has been committed to improving service quality and satisfying market demands. It has set up powerful business services including information collection, market development, logistics distribution and express delivery services. Over the past 21 years, S.F. Express has put much effort into strengthening its infrastructure, developing and bringing in advanced information technology and equipment to improve automatic operation and optimize the capacity of the whole service network. As a result, S.F. is able to monitor, track, and look into all the information generated in the transition process, and the overall service quality has been enhanced.

e.    Kerry Logistics

The Kerry Logistics logo is a word mark conveying the integrity of our core values to our customers: Value Creation, Openness, Integrity, Commitment and Excellence. All these elements of the logo – its form, typography and colours – translate our commitment to excellence in serving customers.

-Customers

a.       Manufacturer

b.       US Postal Service (Largest Customer)

c.       Dell Computers

d.       National Semiconductor Corp.

e.       Omaha Steaks

f.        Cisco Systems

g.       Government

-Services

a.    Customer services

i.        Pick-up request

ii.      Service and price information

iii.     Package status and Proof of Delivery

iv.     General inquiries and advice

v.       FedEx International First (FIF)

1.       Expand coverage from Asia Pacific to worldwide destinations

b.    Online services

i.        Ship with FedEx Ship Manager

1.       Prepare and manage shipment online

ii.       Print Online

iii.     Signs & Banners

iv.     Mobile printing

v.       Photo printing

c.    International services

i.       FedEx Global Return

ii.      FedEx Priority Alert

iii      FedEx International Direct Priority Ocean

iv.     FedEx International First®

v.      FedEx International Priority®

vi.     FedEx International Economy®

vii.    FedEx International Priority® Freight

viii.   FedEx International Economy® Freight

ix.     FedEx International Priority® DirectDistribution

-Products

a.        Poster

b.       Banner

c.       Greeting cards

d.       Office essentials

    i.           Staplers

   ii.           paperclips

e.       Shipping boxes

    i.        All sizes and specialty boxes for computers

f.        Paper

    i.       Many sizes, colour and weights available

g.       Mailing supplies

    i.           Envelopes

    ii.          Bubble-wrap

    iii.         Shipping supplies

h.       Stationary

i.        Binders and Tabs

j.        Technology

    i.       Ink cartridges, power supplies

References:

FedEx PDF

http://en.wikipedia.org/wiki/FedEx

http://en.wikipedia.org/wiki/DHL_Express

http://en.wikipedia.org/wiki/UPS

http://en.wikipedia.org/wiki/TNT_Express

http://en.wikipedia.org/wiki/SF_Express

http://en.wikipedia.org/wiki/Kerry_Properties